Junior Atlassian Support Technician
Sinch, Sweden
Job Description
Are you interested in joining one of Sweden’s most leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans! We are looking for a Network engineer that will ensure our team has the support and leadership required for clients to receive maximum value from Sinch’s products and services.
The Junior Atlassian Support Technician provides basic and mid-level Atlassian support to the Global Sinch employees with the focus on Jira amp; Confluence. Curiosity, end user experience and willingness to learn is important in this role. We think that you are passionate about Atlassian, have a problem solving approach and wants to develop your skills further. The role requires you to have the ability to work independently and take full ownership of your own work as well as be a good teammate.
As our new Junior Atlassian Support you will:- Act as a first line Atlassian support technician for basic and mid-level complexity issues.
- Act as an escalation point for high level complexity issues.
- Document solutions and create guides in Confluence to improve and simplify work for the Atlassian team as well as end users.
Who are you?
To be successful in this role we see that you have:
- 6 months 1 year experience in Jira amp; Confluence administration (Data Center or Cloud)
- Basic knowledge of Microsoft 365 Administration portal and MS Exchange.
- Eager to learn and develop new skills within Atlassian products.
- Communicative teammate to share knowledge with the rest of the team.
- Personal drive and a good people’s person.
- Proactive, responsible, and keeping commitments.
- Ability to keep multiple tasks active at once with efficiency.
- Fluency in written and spoken English.
- Experience or ability to work in a fast-paced environment.
- Good knowledge with customer support and helpdesk related work.
- Basic knowledge of Azure and Microsoft Active Directory.
- Basic knowledge of Assets (Former Insight) is a plus.
- Basic knowledge of Jira Automations is a plus.
- Relevant education / university degree
Join us on our journey!
About the recruitment process: To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.