Junior IT Support Technician
Sinch, Sweden
Job Description
We are Sinch. The world’s number one in mobile engagement, helping amazing companies communicate with customers. And whether you know us or not, you’ve definitely used our tech. From the life-changing to the time-saving, we’re helping over 3,000 businesses to interact with people like never before.
We reach every phone on the planet so imagine the scale, the variety, the opportunity and the growth that offers. Here you'll dream even bigger than ever, explore your career options, face fascinating challenges and build your skills alongside amazing experts.
And every time you hear a phone ping, you’ll be proud of knowing you were part of making that happen. 147 billion times a year. Now we are seeking a Junior IT Support Technician in Stockholm that is passionate about technical support and troubleshooting.
Key responsibilities include:
- Act as first line support for all on-site IT issues at Sinch’s office in Stockholm
- Answer and resolve IT issues. Escalate issues to second or third line support when needed.
- Troubleshoot hard- and software, conference room equipment and other office IT
- Install and repair computers
- Administration within the Microsoft 365 environment and related support systems
- Support hardware and software purchases as well as working hands-on with Sinch’s inventory
- Document solutions and creating guides to improve and simplify work for the IT team
Who are you?
In order to be successful in this role you are willing to learn and develop new skills within IT, you have personal drive and you are a good people's person. You enjoy being part of a team and you have the ability to keep multiple tasks active at once. The role requires you to be fluent in written and spoken English working proficiency in Swedish is a plus.
We see that you have the following in order to be successful in this role:
Basic knowledge of Windows and macOS operating systems
Basic knowledge of Microsoft 365 apps
Basic knowledge of troubleshooting hardware issues and changing computer components
Experience in support for Android/iOS devices
- Experience of working in Azure and Microsoft Active Directory
- Experience or ability to work in a fast-paced environment
- Experience with customer support and helpdesk
- Basic knowledge of Microsoft 365 administration
- Basic knowledge of Jira and Confluence
Being you at Sinch
We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
Your life at Sinch
Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
It’s time to chase the answers, chase the challenges and chase the dream.
Ready? Join us on our journey!
Follow us on social media:
Sinch on Instagram: @wearesinch@sinch.latam
Sinch on LinkedIn
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Learn more about our hiring process with the Candidate Playbook
We will review applications continuously so please submit your resume as soon as possible. Our corporate language is English, please submit your application in English.