Desktop Support Technician
Calabrio, Sweden
Job Description
The primary responsibility of the Desktop Support Technician is to provide technical support for all global Calabrio employees including troubleshooting of Macs, PCs, printers, and software applications. This position will also be responsible for setup and onboarding of new employees, equipment upgrades for existing employees as well as decommissioning of workstations as needed.
What you'll being doing:
- Provides technical support, responds, and completes help desk tickets as submitted by end-users.
- Setup and onboarding of new employees including accounts, hardware, and software.
- Responsible for installation, configuration, maintenance, and troubleshooting of user PCs.
- Test and install computer hardware and software applications.
- Interface with third party vendors to resolve certain hardware or software issues.
- Assist in the organization and inventory of all hardware and software resources.
- Develop and maintain required end user documentation.
- Performs hands-on fixes at the desktop level, including installing hardware, software, and configuring systems and applications.
- Support printers, audiovisual and peripherals
We're looking for:
- Someone who is highly motivated, able to work with high energy, and have a positive attitude.
- Ability to learn quickly and adapt to an ever-changing environment.
- Effective communication skills, both oral and written, with internal co-workers, and personnel of all levels.
- Ability to troubleshoot hardware and software computer problems
- Ability to work independently, anticipate workload, set priorities and plan and organize to complete work on a timely basis.
Requirements
- Bachelor’s degree in Computer Science or related field; or an associate degree and 1-2 years related experience; or equivalent combination of education and experience.
- Customer-oriented mindset with exceptional customer service skills required.
Benefits
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value mostworkplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!
About Calabrio:?
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.
Awards amp; Accolades:
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #27 on the 2022 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the gt;40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s