Support Operations Coordinator, Stockholm-based (Part-time)
Calabrio, Sweden
Job Description
Are you looking for a part time job with flexibility around your studies/full time job?
Do you want to work with colleagues, teams and customers from around the world? Are you seeking for the opportunity to combine your studies with work? At Calabrio you come face to face with world class customer service and we’re now on the lookout for new members to our Customer Support Operations team.
About the job:
The purpose of the job is to provide high quality customer service for all our customers during weekends, nights and public holidays. The work will mainly be performed from your home.
Main Tasks and Responsibilities
- Receive and dispose incoming requests through phone, email and Calabrio Success Center website
- Create cases in Salesforce with data provided by Customer/Partner
- Facilitate communication and engage internal teams to best serve Calabrio’s Customers/Partners as appropriate
- Create, update, and maintain accurate information in Salesforce
- Manage multiple tasks in a fast-paced, changing environment
Requirements
- You have a customer and service-oriented mindset
- You have excellent communication skills both verbally and in written, in English. Knowledge in Swedish is considered advantageous
- You have the flexibility to adapt to different situations and to different cultures
- You have excellent IT skills and good technical understanding
- Experience using Salesforce is highly advantageous
Benefits
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value mostworkplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.
Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you’ll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.
About Calabrio:
Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.
Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).
Awards amp; Accolades:
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the gt;40 nationalities of team members that contribute to our success.