Customer Success Manager Sweden
Wallbox, Sweden
Job Description
Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.
Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow. Our talent has no borders - we welcome over 1000 Wallboxers from over 45 nationalities in Europe, Asia, and the Americas!
We’re now the first Spanish unicorn listed on the NYSE (WBX) and have been recently named amongst LinkedIn’s top 3 Spanish startups.
In day-to-day life, you will see our core values shining through our Wallboxers. The passion and dedication towards our mission will hit you the moment you walk through our doors - and there’s no feeling like it.
Our journey is not plain sailing - it requires proactive, flexible and top performing individuals who are committed to the world of sustainable mobility. But one thing is for sure - it's going to be a fun ride!
The question is: are you ready to change the world with us?
You will:
- Improve our customer relationships, tailor and share performance-enhancing suggestions, and promote other Wallbox products.
- Prioritize and deliver an excellent customer service experience to Wallbox clients and partners
- Play a key role in the recurring revenue of current customers we have.
- Bring customer service to a higher level. Make sure our B2B customers are happy with both the service and the product from a bigger picture
- Manage customer inquiries by phone, e-mail, live chat and/or face-to-face meetings.
- Collaborate with Specialists, Engineers, and Product team members on new feature development.
- Provide strategic and consultative advice and help solve technical issues by working with a large number of businesses from our market.
Requirements
- 3+ years of experienece in similar roles.
- Experience or interest in business development, customer support, account management, marketing or consulting.
- Demonstrated experience with troubleshooting or resolving customers queries.
- Knowledge of Swedish markets.
- Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
- Ability to lead and/or motivate others around you, self-motivated.
- Excellent written and verbal communication skills.
- Native Swedish and fluent English are mandatory for this role
Benefits
- Free online language classes (Spanish amp; English) twice a week
- Hybrid working model after probationary period
- The opportunity to work in a fast-growing scale-up company, joining a great team of ambitious and young professionals
- Car discounts amp; special advantages if you choose an EV!
- Special advantages if you choose an EV!
- Learn and grow in a company of over 45 nationalities and counting!
- Company car allowance !
- Friday afternoon's off!
- No suits! Unless it's Carnival or Halloween
Please submit your CV in English
*At Wallbox, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.