Senior Customer Success Manager
Jellyfish Group Ltd, Sweden
Job Description
Jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy and training.
We are one of the world’s fastest-growing number of talented people across our expanding global network. We are Google’s leading global partner. And our close relationship is growing where we are, what we do and how we deliver it. And to do this, we want to grow our skillset. We’d like you to join our journey as ONE Jellyfish.
A Senior Customer Success Manager at Jellyfish that includes the day-to-day support of Jellyfish's proprietary technology platforms (Albatross, MyPoseo, Reeport, Seelk Studio amp; VIVID). Support consists of front-line user support, platform configuration, consulting on platform usage and features, and collaborating with the Client Management teams to ensure strong client relations and identify growth opportunities. You will collaborate with senior team members on complex technology onboarding and implementation projects, constantly learning and sharpening your understanding of the Martech landscape.
Within the team, you establish your credibility by demonstrating outstanding technical expertise, advocating the benefits of the technology to our clients, providing solutions to complex technical issues, and becoming a subject matter expert in your field.
Requirements
- 1-3 years of experience supporting or implementing SaaS technology solutions
- Prior knowledge of marketing workflows, SEO, or data amp; analytics management is preferable
- A strong passion for problem-solving and innovation, a growth mindset to continue learning as the digital landscape evolves
- Intercom experience is strongly preferred
- Strong business writing and communication skills, with the ability to articulate complex concepts
- Able to produce client facing materials that deliver information to grow client understanding
- Strong interpersonal skills, specifically listening, consulting, and influencing
Key Attributes
- A self-motivated individual with the ability to multitask
- Ability to learn quickly in a fast paced environment
- An outgoing, positive thinker, with consistent levels of evident enthusiasm
- Flexible, versatile and copes well under pressure
- Ability to multitask across several projects at once
- Open, honest and direct, is comfortable in giving and receiving constructive feedback
- Has high personal standards and promotes them in others
- Demonstrates a great attention to detail and a methodical approach to work
- Great communications skills; able to discuss difficult situations with ease
- A value team player, who upholds Jellyfish values and professional integrity at all times
*Please note this opportunity is for a January 2023 start date*