Service Operations Engineer
Sinch, Sweden

We are Sinch. With presence in more than 50 countries, we’re a growing global organization that helps amazing companies engage with customers on their mobile phones. And whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

This is a chance for you to dream even bigger than ever. And because we believe that equal opportunities are the key to our success, no matter who you are, you’ll be able to explore career options, face fascinating challenges, building your skills alongside amazing experts. It’s not easy to reach every person, on every phone, on every channel, everywhere. Create the software that makes it happen. Join our team as a Service Operations Engineer in Kalmar, Sweden!

Our leading communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video.

As part of the Service Operations team you will be apart of account configurations, implementing and maintaining the Sinch messaging platform and other supporting systems. In addition, it will involve monitoring of the Sinch production platform and provide technical assistance to other teams at Sinch.

As our new Service Operations Engineer you will be responsible for:

• Implementation amp; maintenance of Sinch messaging and application platform.
• Application deployment, troubleshooting and administration.
• Management of Sinch’s platform amp; carrier connections.
• Working on analysis/design and deployment of project related tasks that include carrier mandates / client connections or internal Sinch processes.
• Managing and leading tasks within the team.
• Documenting processes and training new employees in different teams that deal with Sinch applications.
• Handling emergency outages.
• Fault Management.
• Ensure quality of service to internal and external stakeholders as well as maintaining relationships throughout the company.
• Collaborating with other cross functional groups on projects and in problem solving.
• Build and maintain lab, staging and production environments.
• 3rd line escalation path for Sinch messaging and application platform issues.

Degree in IT, engineering or similar academic area, or relevant work experience from tech-company.

• 3+ years experience in an enterprise operational role.
• Experience in application monitoring.
• Experience using trouble ticketing systems.
• Good understanding of TCP/IP, networking, client/server applications, SMPP, SMTP, HTTP, TLS, SSH, SQL and database management systems.
• Basic understanding of Java run time environments.
• Linux System experience.
• Previous experience from the SMS industry is desired.

You’ll stand out from the crowd if you have:

• Exposure to CRM systems
• Perl and Shell Scripting
• Experience from working with customer support.

Getting hired at Sinch is more than being a creative and dynamic individual with a solid track record. It’s about fit. Is your drive aimed at the same direction as ours? Does your interpersonal savvy and high-performance DNA match ours? Finding an experienced and detailed candidate who can juggle a variety of exciting tasks will thrive in this environment. Strong skills coupled with professional and personable charisma is important in this highly creative and energetic environment, which is why the candidate who thrives in a fun environment while holding themselves and their teammates accountable will find a warm and welcome reception at Sinch like nowhere else!

Tell us why you are the right fit for the Service Operations Engineer role at Sinch. We are excited to hear from you and look forward to reviewing your application and resume!

Job Rewards and Benefits