Customer Support Technician
Orbital Systems, Sweden
Job Description
The Orbital Systems vision is to innovate smarter ways to deal with how we treat our planet’s most precious resource in our daily lives. Inspired by an academic cooperation project with NASA and founded in 2012, we are an award-winning clean-tech startup based in Malmö, Sweden. Our innovative technology turns a few liters into all the water you want, lowering water and energy costsby as much as 90% and 80%. The technology is currently available in the Orbital Shower, the most wasteful of all domestic appliances. With freshwater scarcity affecting up to 2 billion people around the world, Orbital Systems is an idea whose time has come.
Orbital Systems was founded by Mehrdad Mahdjoubi and is backed by world-class investors, including Skype Founder, Niklas Zennström, and executive leaders from Tesla, Sony, Hamp;M, and the like. Today, we are one of the fastest-growing clean-tech companies with an expanding team. We pride ourselves on being a diverse workplace and welcome new colleagues with different backgrounds, perspectives, and a clear passion for transforming the way we use water today.
The Role
We’re looking for a technology-interested and driven technician who wants to be part of something different. Someone who has excellent technical and mechanical skills and experience with hand, power, and diagnostic tools.
Requirements
Who are you?
- You are flexible, attentive, and always have the customer's needs in focus.
- You have the ability to handle technology both in theory and practice.
- You are attracted to complex problems and drive to find new solutions.
- You also have a distinct sense of order, and you understand the value of reporting.
- You have the ability to work in teams and independently.
The job requires
- Driver's license (B)
- Technical background or experience as an engineer, electrician, plumber, and/or facility management
- Fluent in Swedish, written and spoken
- Good knowledge of English, written and spoken.
What will you do?
You will be part of our After Sales team. Most of the work is done at our customers' homes or businesses where you will perform on-site support.
You will also do:
- Installation and activation of shower systems
- Provide customers with user and maintenance instructions
- Collaborate with our customers to establish and maintain a continuous positive relationship
- Report observations and findings in the field
- Manage work-orders and case-reportings
Benefits
You will have the opportunity to be part of something unique, and build a rapidly scaling business from the ground up. We also offer:
- Career development within a fast-growing organization
- Generous equity options own the success you help create
- A company where everyone knows why they get out of bed in the mornings
If you are interested to join the movement and ready to make a difference in how we are using water in the world, please send in your CV (and an optional Cover Letter).