The Allurion Strategic Account Manager (SAM) represents the Allurion product and program portfolio for a select group of high-potential/ high-productivity accounts within a designated geographical territory. Primarily responsible for increasing Allurion’s business growth within assigned accounts using a consultative sales approach to diagnose and develop action plans framed under the 4C Success Model. The SAM leverages Allurion’s resources to enhance adoption of the portfolio; collaborates and coordinates activities with Allurion internal stakeholders and cross-functional teams; complies required reporting requests, adheares to compliance policies, and effectively manages resources. The SAM also, serves as an additional resource for the Professional Education department to conduct physician and internal personnel training, facilitate the Allurion Academy and Allurion Essentials events, and support new market launches. Each SAM will report to the relevant Regional Sales Directors (RSD), with a dotted line into the Executive Director of Global Professional Education - whilst work closely and collaboratively with National Sales Managers (NSMs), Business Development Managers (BDMs), other SAMs and Customer Care Managers (CCMs).
SALES PERFORMANCE:
Collaborates with the commercial leadership team to develop forecasts, stretch goals, and tactical solutions to achieve growth goals in assigned strategic accounts measured through lagging KPIs (below). Critical skill to drive sustainable growth by developing high account competence related to the 4C Success Model and driving strategic business activities to increase productivity. Available to support or lead prospecting activity to increase adoption of the technology with high-potential accounts or convert high-potential competitive users within assigned territory. Routinely reports sales performance indicators to enable corporate data-driven decision making and resource allocation. Time allocation to daily goals is the most valuable skill: pre-call planning, proactive territory management, efficienct communication, and high-ROI activities are critical to productivity.
BUILD RELATIONSHIPS AND ALIGNMENT:
Demonstrates effective consultative selling and account development skills using the 4C Success Model. Develops partnerships throughout the account with influencers and decision makers, holds customers accountable to commitments, builds strong business relationships, and motivates customers to become product advocates. Routinely conducts Business Reviews with assigned accounts and leads execution plans resulting from aligned activities. Fosters relationships with local key opinion leaders (KOLs) and VIP customers. Consistently delivers on business plans/agreements with proactive communication and follow-up with customers and stakeholders.
DEVELOPMENT AND LEADERSHIP:
Lead yourself, lead your business, and lead your customers. Assumes the leadership role within assigned accounts, providing overall account leadership and direction to the cross-functional account team members as needed. Able to model the way through vision, coaching, creativity, or being a catalyst to positively influence change. This involves evaluating before acting, exercising strong emotional intelligence with fact-based strategic decision-making, and demonstrating a solution-oriented posture to emerging challenges. Creates and implements a program of professional and personal development to promote growth and experiences. Demonstrates the highest level of personal and professional standards, ethics, and integrity. Leads assigned accounts with patient safety as the top priority in all commercial activity, training, procedure support, and reporting.