Job Description
About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as Hamp;M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Our Service Delivery Specialists work in various teams within Klarna such as; Customer Service, Merchant Services, Dispute Resolutions, Consumer Operations Payments and many others. They are problem solvers and strong communicators in Klarna's business language English and in their market-specific language.
Our Service Delivery Specialists serves Klarna's customers in the millions. The customers are sometimes colleagues across our Klarna teams or external partners.Although their backgrounds, tasks, languages, and teams vary, they have one thing in common, obsessing about their customer's needs.
Do you always put emphasis on quality, detail and enjoy a structured way of working? Are you a solution oriented person with an interest in risk, law proceeding and e-commerce? Or do you have great negotiation and conflict resolution skills?
Do you have experience with any of the following?;- Customer Service (B2B or B2C) - Call Center- Hospitality - Admin/Back-officeOR are you a fresh graduate and looking for a great place to start a career?
We are looking for Service Delivery Specialists in Stockholm, Sweden speaking following languages:- French- Dutch- Finnish - Norwegian- Flemish- Spanish- English - Polish
If this sounds like the next step in your career, don't wait too long with your application! Please include a résumé and a few words about why you are interested in joining Klarna. We conduct interviews on an ongoing basis.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.
Job Specification