Job Description
About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as Hamp;M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be.
In our client portfolio we have some of Europe’s largest e-commerce stores and shop system platforms and we are constantly expanding in this dynamic and exciting market. Our Merchant Services teams play an integral role on this rocketship ride by working closely with Commercial and other Service Delivery to support operations to drive customer success and ensure a Smoooth user experience. To fuel our continued growth and hold the ship together, we are now looking for a Training Specialist based out of our Stockholm office to join our New Markets, Quality and Training team.
In this role, you will be responsible for the entire training lifecycle, starting with needs analysis and ending with continuous improvement of our training based on relevant feedback. We have a variety of training resources with e-learnings and classroom training being central methods in our work. Things move quickly at Klarna - that’s why agile methods of working will be an integral part of your work.
As a person you don’t mind if things change quickly and you are able to adapt fast. You are confident in creating a great learning experience, be it by holding appealing workshops, creating engaging e-learnings or trying out new learning methods. You are able to grasp new things quickly and explain them to others in a pedagogical way. You will work with several internal and external stakeholders and are able to develop a consultative approach towards colleagues in the training creation process. You are able to explain how your work as a trainer improves customer satisfaction.
You will need to have an understanding of the importance of remarkable customer service as well as a passion for training and developing people. We want you to be a true team player and a role model for our team values while at the same time feeling confident in working individually. In addition, you need to have a very good knowledge of English, both verbally and in writing.
If you have experience from working within service and/or e-commerce this is a clear advantage. It is also a merit if you have been working with training or related areas such as adult education, teaching or learning amp; development. If you have experience from working with an e-learning creation software (such as Adobe Captivate) and Learning Management Systems (such as Looop), that is an asset.Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.
Job Specification