IT Support Manager
Etraveli Group, Sweden
Job Description
Etraveli Group is a flight technology company with our own platform, more than 1,000 employees and another 500 people dedicated to working for us at various outsourcing partners. In addition to having one of the market’s most sophisticated technical solutions for connecting travellers and flights, we partner with Booking.com and Google Flights and are highly competent and knowledgeable within many fields. Successful in e-commerce, on the edge of technology development and with vast experience in the travel industry, we are able to offer you the best of three worlds. The manager role with us is truly inspiring, creative and challenging.
The role
As IT Support Manager your main objective is to lead and develop the IT Support department and the related products and services they provide. Today your team consists of technicians based in Sweden, Greece and India, which you have full personnel responsibility for. You will be driving the team's priorities in order to achieve the organization's goals and lead and develop the team. The role is also hands-on when necessary and you will will support technical issues and the implementation of new systems as well as case management.
This is a central role between our departments and IT, and you will enable have high-quality service as well as drive and participate improvements of our support process.
Requirements
As an IT Support manager at Etraveli Group it is important that you have the ability to engage and inspire your team, and that this is an area you are passionate about. To be successful in the role, we believe that you have some previous experience as a manager or team lead for a technical team within infrastructure or IT operations.
- Experience of running and leading the work of a support team
- You have good knowledge of service and support agreements as well as computer and system skills
- Education with a focus on IT
- Very good understanding of Windows and knowledge of databases and system development
- Strong communication skills
- Fluent in English as well as Swedish, in speech and writing is required for the role.
Benefits
When working at Etraveli Group you will always feel that you are trusted and that you can rely on others to help you. To work together as a team and feel that you are challenged in a good way to evolve within your profession. To be able to give our best we need to have fun together!
- Office in the City We are located on Kungsgatan in central Gothenburg, a stone's throw from public transport and lunch restaurants.
- Healthcare allowance Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
- Pension and health insurance Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.
- Hackaton and Dev week We believe in fostering creativity and testing new things. Therefore, we have recurring Hackaton and Dev weeks where the teams decide what they want to work on.
In addition to this we serve you breakfast every morning. Welcome to Etraveli Group!