Payments and fraud operations manager
Sinch, Sweden

We are Sinch. Even if you don’t know us by name or recognize our logo yet, chances are you have used our products in one way or other. Sinch is the connector between many businesses and their customers we make seamless communication possible between the two through our messaging, voice and video solutions. Our APIs and the platform deal with over 145 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.

We are looking for a hands-on team manager to help grow our fraud and payments operations team. You will lead the efforts to eliminate fraud on the online platform and ensure a positive payment experience for our online customers. This is a quickly expanding area. As our company has a local footprint in all parts of the world and grows very fast globally, we need someone with hands-on experience to hit the ground running and evolve this function, in collaboration with other regional managers. Aside from the responsibility to ensure Sinch conducts proper monitoring of new and existing customers in order to detect potential red flags and determine actions, the following is an overview of your areas:

• Lead our fraud detection and prevention strategy
• and ensure it operates as expected
• Continuously review and improve configuration to optimise our fraud detection capabilities, and fraud response operations, while balancing this with optimal customer experience
• Ensure internal stakeholders are aware of the current fraud trends and aligned on anti-fraud efforts
• Manage fraud incidents and together with team take immediate action to stop the fraud if it is an ongoing situation

The exact number of total years of experience is not a determining factor. What is important to us is the combination of experience from roles within fraud prevention that have been hands-on, involved projects and strategic planning and implementation, coupled with the proven knowledge and expertise in fraud prevention and KYC work.

• Up to date knowledge and recent experience from operational work hands-on
• Extensive understanding of customer due diligence and KYC data processes and proven ability to put it in
• Experience working with all sides of the fraud prevention domain with at least 3-4 years working strategically (setting standards and implementing), investigative work and handling fraud cases
• Experience from a consultative role, having had a vital role in the formation of the fraud-function

To succeed in this role, we believe you are analytical with the ability to quickly understand the bigger picture and always keep it in the back of your mind. You easily switch from operational to strategic and are able to translate what fraud prevention and KYC work would mean in Sinch’s industry. Good communication and stakeholder management skills will also be vital in this role, and the ability to effectively and proactively collaborate with various parts of the organization, on all levels.

We will review applications continuously so please submit your resume as soon as possible in English.

About the recruitment process:To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.

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