Hello, Customer Support Assistants!
My name is Noor and I am the COO at Impact School - We work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can - and by extension help them have a larger impact on their clients and the world around them.
We are looking to hire a motivated, experienced Customer Support Operations Specialist who has the confidence to work in a dynamic environment. We need someone who can focus on working to support our customers from messages, and requests, to follow-ups and collecting payments. This individual would not only follow our processes but strive to improve them regularly. If you are a confident and dependable CS Assistant who loves communicating with customers and team members, this might be your role!
This is a full-time remote position.
Salary: 1800-2300 USD/month.
Your responsibilities will include (but are not limited to):
This Position Is Perfect For You If
You are customer service oriented.
Known for your exceptional communication skills, you listen attentively to customer needs, providing thoughtful and efficient solutions. With a natural inclination to go above and beyond, they are dedicated to ensuring customer satisfaction and building lasting relationships.
You are Detail-Oriented.
You have sharp attention to detail and can spot inefficiencies in your data and strategies and find creative solutions based on your analysis.
You're Motivated and Adaptable.
We're looking for someone who gets the job done and delivers on time. You are self-directed, and self-motivated, and don’t need someone to look over your shoulder or hold your hand. You are also able to work under pressure with decisiveness and limited oversight.
You’re Highly Organized.
You are organized enough to make sure that you’re on top of your own goals and responsibilities. You bring your whole personality to work and are willing to engage on a personal level. You put your whole heart into your work and uplift those around you.
What we do:
Please check us out to get an understanding of a few of the exciting brands you’ll be involved with:
Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.
Thank you for taking the time to consider this position. I look forward to hearing from you soon!